Questions from drivers and parents

I've forgotten my password

Use Forgotten your password? on the sign-in page, or Email me a sign-in link instead to sign in from your email.

It says I already have an account

Sign in with that email, or reset the password. Don't make a second account.

Can my child have their own login?

Not until they are 18: the account is yours to manage until then. Add their email under Your drivers and it moves to them on their 18th birthday.

Where do I change my transponder number?

Under Your details on your account: Add transponders or Change transponders. You can also use a different number for one event when you enter.

A class says Full

If the club keeps a reserve list you can join it and pay only if you get a place. Otherwise choose another class or contact the club.

A class is greyed out for my driver

The reason is shown on it, for example the driver's age on the day is outside the class, or they are already entered in it.

I can't choose number 1 to 10

Those, and the O plate, are earned and given by the club, never chosen online.

Entries have closed

The club may still take you as a late entry: contact them.

What do I need to do before I race?

Sign on, upload your licence photo, read the briefing and sign your scrutineering card. Your race-day page counts them off. See Your race-day page.

My phone has no signal at the track

Do as much as you can at home: signing on (once open), the licence photo, the briefing and the scrutineering card. Otherwise ask at reception.

The club has a kiosk

At a kiosk you can look up your entry, pay what is owed and check in, and buy what the club sells there. It clears your details after 90 seconds without a touch.

Can I help at events?

Many clubs ask members to volunteer. Look for Volunteer to help on the event page, or the club's volunteering page.

Still stuck? Contact the club running the event: their email is on their website and in their messages.